Testimonials

COMMENTS MADE BY FULLY SATISFIED CLIENTS

“Toshie takes the time to analyze her client’s business situation and related issues before she proposes a training solution. All training programs are uniquely tailored to the needs of her clients. Her programs are easy to understand, and offers practical tips on real life implementation of skills learned. She has expanded her business reach from tourism to a broad cross-section of businesses and industries. Toshie has been a member of the Guam Chamber of Commerce Small Business Focus and Development Committee since 2003. She typically offers two training programs a year free of charge to the Chamber, and the fact that she is the most popular presenter is testimony to her unique ability to engage training participants. I applaud her many accomplishments to date, and look forward to seeing many more in the years to come.”

—- Rodney Webb, Small Business Focus & Development Committee Chairman, Guam Chamber of Commerce

“I met Ms. Toshie Ito when she was a client of the Guam Small Business Development Center back in 2002. She has been a very energetic, motivated and professional individual. It has been a pleasure to watch as her business has taken off. Toshie joined the Small Business Committee at the Guam Chamber of Commerce and has volunteered to teach several workshops that the SBDC co-sponsors with the Guam Chamber. The attendance at the workshops she presents has now reached over 130 individuals, the largest so far for the Chamber. The workshops generally have an attendance of 50 or less. The large turnout for her workshops is due to the great reputation she has developed with the larger businesses on Guam. The reviews for her workshops have always been exceptional with most all wanting more. She always tries to adjust each workshop to the attendees needs by finding out the demographic make-up of each class and adjusting her workshop’s information to meet their needs. Her training style is unique and she includes audience participation to keep everyone’s involvement and enjoyment of the class at a high level. I highly recommend that any business could greatly benefit by having her design a customized program for your staff and management.”

—- Casey Jeszenka, Guam Small Business Development Center Director, University of Guam

“I am honored to give my recommendation based on the remarkable results of the series of Professional Communications Workshop Toshie conducted for our Staff in 2007, 2008, 2009 and 2011. The results of Toshie’s program have been very effective; creating an environment of teamwork, greater understanding and support towards each other, and positive behavior and responses to attorneys, partners, and the firm. I have noticed the improvement in work attitude especially those who have had a negative influence over the others. I have had the opportunity to work with Toshie over the past two years in her capacity as a consultant. It’s a privilege working with her, an individual with high level of intelligence and great passion for great outcomes for clients. She is equipped with admirable courage to step up to the challenge to make things happen. With her knowledge, professional and practical experience, proven credentials, reputable image, and her cultural sensitivity, there is no doubt her consulting practice will be valuable to the success of any business or organization.”

—- Lorraine S. Okada, Executive Manager, Carlsmith Ball LLP

“We contracted Ms. Ito to personalize our customer service training not only to our corporate culture, but also to our intangible product – “insurance”. Our goal of providing premier insurance customer service on Guam and Saipan involved every member of staff participating in classes and assignments, including our President, Mr. Hidenobu Takagi. Ms. Ito’s interactive classes ensured that theory translated into behavior changes – changes which became evident almost immediately and have, most importantly, been sustained. We are in our second training year now. While an annual plan was in place, on occasions when emerging issues were identified, and the need to deviate from the original training plan arose, Ms. Ito has been most accommodating and flexible. Ms. Ito’s vested interest in the success of her clients is evident by her one-on-one coaching, her timely and comprehensive reports to the Management Team, and her “out-of-box” vision for her clientele. As a “service” industry marketing an “intangible”, we know that relationship building and customer service are crucial to our success and growth, and Ms. Ito is providing our staff the tools to be exceptional.”

—- Pam Cruz, Executive Vice President, Takagi & Associates

“Since we started working with Toshie, we have noticed a marked improvement in the professionalism of our staff and their ability to provide top notch customer service. Toshie is always well organized and prepared so our time is not wasted. Her ideas are in step with today’s marketplace and provide us with valuable work tools. Her training not only improved our employee’s work performance, but also enhanced their personal lives. We cannot thank her enough for the improvement she has made in our company.”

—- Kim Anderson Young, President, Security Title, Inc.

“Motiva has been Twinkles’ business supporter since 2002. At Twinkles, the number of employees increased from 8 to 20, and seasonal employees from 10 to 40. We tried to train our staff but we did not have the right tool to do it effectively. We realized that we needed someone with good knowledge and experience to train our staff. MOTIVA became our solution. Miss Ito developed an excellent training plan that fulfilled our exact needs, and she customized all training programs including work ethics, new hire course, customer service, voice articulation, supervisory skills, performance evaluation standards, selling skills, Japanese language and more. She also guided our employees to Field Trip Workshop, which was a real eye-opening experience. I can recommend Motiva with great confidence to any company that is looking for a professional trainer and consultant.”

—- Su Hak Mun, Owner & General Manager, Twinkles in Guam Premier Outlets

“I got in touch with Toshie Ito in the first place to improve the ability of my teams to converse with our Japanese customers. But I quickly realized that Toshie could offer so much more with her exceptional knowledge of what luxury customer service truly means. The outstanding feedback I received from my teams about Toshie’s teaching also convinced me to go further. It was then decided to expand her scope of work to bring our customer service to an even higher level. Toshie simply delivered beyond expectations and it has been a real pleasure to work with her ever since.”

—- Francois Lopin, Christian Dior Regional Retail Project Manager – Asia Pacific

“We all enjoyed and benefited from Toshie’s delightful sessions with us! Setting aside time to focus with her on our needs and challenges enabled us to “shake up our thinking” and look at our ways of work with a fresh perspective. In our initial session, we discussed with Toshie our specific challenges in time management and in space limitations. She was an effective listener and began offering helpful suggestions even before our actual training began! We appreciated her genuine interest in our circumstances, and her desire to tailor her presentation to meet our needs. In our second session Toshie guided us in looking at the manner in which each of us contributes to the work of supporting Girl Scouts and ways in which we each of us might strengthen our approach. Her friendly and thoughtful presentations, laced with humor, practical suggestions and real-life experiences, were a delight!”

—- Vickie Fish, Executive Director, Guam Girl Scout, Inc.

“The 3 month customized course met our needs perfectly by: • Focusing on comprehension vs. memorization • Maintaining the staff’s interest throughout the 3 months which motivated them to participate, practice, and put the skills to work • Taking the classes to a personal level with one-on-one coaching on the sales floor • Giving management an objective assessment of the staff’s abilities and progress with both written and verbal tests. As a business manager I have seen a marked improvement in the sales productivity of our staff. Given the current state of business it is important to continually develop and invest in the “front line” so that they have the necessary skills in our ever competitive market place.”

—- Karla Kehres, Former General Manager, CHANEL Guam/Saipan

“As a Chairperson of Furano Chamber Education Committee, I was responsible to hire a professional speaker for 2011 annual conference. In the past, Chamber invited doctors, professors, executives, and government officials as a guest speaker. After I interviewed Ms. Ito, I decided to choose her. I am extremely happy to say that her presentation was phenomenal. She captured members’ heart from the beginning to the end. There was no dull moment. Members’ response was exceptionally positive. Members let the Chamber know that the Committee chose the right person. It’s almost a year now but members still talk about the things Ms. Ito taught during her presentation. We have no doubt that Ms. Ito is one of the best speakers!”

—- Mayumi Ando, Chairperson, Education Committee, Furano Chamber of Commerce, Hokkaido, Japan

“I hired Ms. Ito as my life coach. Through her encouragement and guidance, I was able to regain my confidence to be a self-motivator. Seeing the great results, I also hired her to conduct motivational training for my staff. Her presentation was magnetic. My staff didn’t want to miss a thing. I was amazed to see the staff’s change of attitude only after a few sessions she conducted. Ms. Ito helped our staff to open up to their potentials. I hope that many more companies will have opportunities to learn what Ms. Ito has to offer. She is so good at motivating people and helping them gain new perspectives to enjoy their accomplishments.”

—- Rie Iwao, Customer Service Manager, Watabe Wedding Guam, Inc.

“Ms. Ito’s training style is very interesting and uses a lot of practical and real scenarios involved in the service business. Her ability to customize a “language” that is practical and useful at the level of our restaurant business is truly wonderful. It is nice to have known her and to have her as our external consultant because her commitment is the same commitment we believe in at the Hyatt when it comes to training and development. We are just one fortunate company to have come across this lady on Guam!”